23. Study on cooperative score measurement from online messenger.

Title(KR)

• 온라인 메신저 기반의 협업 측정 방법 연구

Title(ENG)

• Study on cooperative score measurement from online messenger.

Keywords(KR)

• Cooperation, Entropy, cooperative score

Keywords(ENG)

• Cooperation, Entropy, cooperative score

Author

• Duk-Shin Oh, and Sang-Gook Han

Abstract(ENG)

The purpose of cooperation is to obtain mutual benefit. The basic process on cooperation is exchanging something that an individual cannot product. It means that cooperation can be decomposed into two processes: give and take. So, social network combined with give and take process becomes a complex system that represents cooperation. However, there was no method to measure cooperation numerically based on the complex system model before. Online messenger is an appropriate tool because it works on social network. With the number of messages sent or received on messenger, cooperative score is measurable in real time. To do it, the following three elements should be considered. First, cooperation means that both give and take need to be equally distributed among people in an organization. This measurement is available from entropy in information theory. However, without the amount of activity in give and take process, the equal distribution is not enough to present cooperative score. Last, the biased activity with a large amount of activity must be inhibited. Without the third element, only competition is led for selfish benefit. The example in the paper shows that cooperative score equation is proper to be applied if there are countable information in give and take process. With this cooperative scoring system, organizations could easily detect cooperativeness among teams and employee in real time.

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